Please read through our Frequently Asked Questions before contacting us to see if these answer your query. If you still wish to contact us, you can do so by using the form below.
We aim to get back to you within 2 working days.
Thank you for your patience
Team Maverick.
Optional race insurance can be purchased when you sign up for an event. This insurance is provided by an external company called Refundable, not Maverick Race.
Please read their terms and conditions before purchasing the insurance, as not all circumstances are covered and you will need to submit evidence for your withdrawal.
To contact Refund Protection directly please use the email payments@refundable.me
If you can no longer attend the event, you can move your entry to another Maverick Race or to a friend. The last day to do this is 1 week prior to the event day. Please note the the Jurassic 100km and 54km, as well as the Peaks Merlin 100km have a different transfer deadline. Please reference the event webpage for this deadline.
To transfer your place, login or create an account with Let’s Do This (using the same email address that you signed up with) and click ‘transfer to another event’ or ‘transfer to another person’.
If you have any issues transferring your place, please email us on info@maverick-race.com
If you are worried because you can’t find your confirmation email after signing up for an event, please get in touch with the team at Let’s Do This and they will locate your booking and re-send the confirmation email to you. You can get in touch with them via support@letsdothis.com.
If you are looking to download the GPX file for our upcoming events, you can do this by heading to the event webpage and scrolling to the Route section (about ¾ way down the page). Next to each route there is a button on the right hand side which says ‘GPX’
We welcome dogs at most of our events, to view the full list of dog-friendly events, please click here: Dog Friendly Trail Running Events.
The option to add a dog to your booking will show on the second page of the entry form, after you have selected your distance. We set a maximum number per event to help maintain a safe and fun experience for all runners. If the option to add a dog does not show then this means that dog entries have sold out for this event, and you will not be able to run with your dog on the event day.
Our X-Series events have specific cut off times, please reference the event webpage for a breakdown of these times.
Our Original Series events do not have a strict cut off time as such, but we do appreciate if all runners (regardless of distance) are finished by 2pm. This equates to a finish time of 4hrs.
Our Dark Series events do not have a strict cut off time as such, but we do appreciate if all runners (regardless of distance) are finished by 7:30pm. This equates to a finish time of 2hrs30.
This helps to ease the pressure on our marshals, so that they are not stood outside for long periods of time.
We strongly recommend not wearing headphones during the events. It is advised that runners should be aware of their surroundings at all times.
All our events have live timing, which means the results are available to view instantly after you have finished.
You can view all results here.
We aim to have our event photos live within 48hrs of the event day. All event photos can be found here: Maverick Race Event Photos
Some of the distances within our races are UTMB index races. You cannot qualify for UTMB with index races. Index races give you points that contribute to your personal UTMB index.
Qualification for UTMB comes by acquiring ‘Running Stones’, which you can only get by completing specific UTMB World Series Events. These are usually called ‘X Race by UTMB’ – there are two in the UK; Ultra Trail Snowdonia by UTMB and Arc of Attrition.
If you have a UTMB index then you can enter the UTMB World Series Events and therefore have a chance of earning Running Stones.1 Running Stone = 1 Entry into the lottery to participate in any of the UTMB World Series Events. You choose which ballot you enter, if you have the qualifying criteria.
The more Running Stones you have, the more entries into the ballot you get. You receive a different number of stones depending on the distance and race. Our 100km and 50km events provide runners with UTMB Index points and racing experience in preparation for entering a UTMB World Series Event to try and secure Running Stones.
If you have taken part in one of our Index races but your points are not showing on your UTMB profile, please contact the UTMB team directly here and they will resolve this for you.
If you have a question regarding our camps abroad, or you would like to find out more information about a particular camp, please get in touch with Adam on adam@maverick-race.com
If you have a question regarding volunteering at our events, or you would like to find out more information about a particular volunteer role, please get in touch with us on info@maverick-race.com
For use on event days only
If you are at one of our events and need to get in contact with us in an emergency, please use the following number. This number will be on your race numbers so don't hesitate to call if you need help.
